Helpcentrum voor dienstverleners
Overview
1. Getting started
2. Setting up your listing
3. Bookings & payments
FAQ
Registration & listings
Creating a business listing is free. This allows your business to be discoverable and lets you present information such as your business details, location, contact information, photos, opening hours and services.
If you also want customers to book directly online, you need a paid subscription that includes booking functionality. 0% commission is charged on bookings.
A business listing lets you present your business, services and location to pet owners looking for a suitable service provider.
With a paid subscription, you can also receive online bookings and manage your services, availability and bookings.
Yes. If your business is already listed on the platform, you can claim the existing listing instead of creating a new one.
If you manage multiple branches or locations, you can manage multiple listings from the same account, depending on your subscription. Each location can have its own services, information and booking settings.
Bookings
Yes. A business listing can be visible for free, but you need a paid subscription that includes booking functionality to accept online bookings.
You do not need to pay simply to make your business discoverable. A paid subscription is only required when you want to use the online booking features.
No. 0% commission is charged on your bookings.
You pay for your chosen subscription and the features included with it. Any transaction fees charged by the payment provider for processing online payments are separate.
You decide which services you offer, the prices you charge and when those services are available.
Depending on your booking settings, you can choose whether a booking is confirmed immediately or whether you want to review and approve a booking request first.
This allows you to tailor the booking process to the way your business operates.
Yes. You can use resources for team members, treatment rooms, boarding spaces or other bookable capacity.
For each resource, you can set services, capacity and availability where needed. This is useful when team members have their own schedules or when a service has a limited number of spaces or rooms available.
The exact setup depends on the type of business and service.
During the booking process, the pet owner selects the pet the service is for. That pet is then linked to the booking.
Relevant information entered in the pet profile may be available in the booking details, for example breed, medical information, medication, feeding or behaviour.
This information is provided by the pet owner. Use it as supplementary information rather than as a replacement for your own intake, examination or professional assessment.
Payments & Cancellations
When online payment is enabled for your services, the customer can pay as part of the booking process.
Payment processing and payouts are handled through the payment solution connected to your account. Processing times may depend on the payment provider and the status of the transaction.
0% commission is charged on the value of your booking. Any transaction fees charged by the payment provider are separate.
As the service provider, you set your own cancellation, no-show and refund terms. Make these clear to customers before they book.
If a customer cancels or does not attend, the terms that apply to the relevant booking determine what happens to any payment.
A cancellation does not automatically mean that a customer is entitled to a full refund. Always check the booking, payment and applicable terms before processing a refund.
Verification & Management
Business verification is an additional check of the business behind an account. This may include checks of business, registration and representative information.
Verification is not required to publish a business listing. It gives pet owners additional information about the business behind a listing.
A Verified status means that certain business information has undergone additional checks.
General business verification is linked to the business behind the account and may therefore apply to listings belonging to the same verified business.
Verification is not a quality certification and does not mean that every service, team member, location or licence has been assessed individually. Location- or service-specific requirements may still apply separately.
No. They are two separate things.
A paid subscription gives you access to the features included with that subscription, such as online bookings.
Business verification is an additional check of the business behind the account.
You can therefore have a free listing and be verified, or use a paid subscription without business verification being the same process.